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Customer Satisfaction is our #1 goal at Rugnrug.com, so we stand behind every single rug we sell. That means your satisfaction is completely guaranteed thanks to our 90-Day Satisfaction Guarantee. If, for any reason, you are not 100% satisfied, simply return your order within 90 days of purchase for exchange or refund. Please note: It can take up to 2-3 weeks for a credit to appear or 4-6 weeks to receive a refund check.
Shipping costs on all returns going back to the Rugnrug.com warehouse are the responsibility of the customer, except in cases where the rug may be defective. We recommend that packages be sent back to us the same way you had received the rug, and insure its packages.
Make sure to call or email us with the tracking number, so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original package or equivalent and use tape to secure it. Please MAKE SURE to print the number of the rug and your name on the package.
Please note that we inspect the rug upon arrival and items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 90 days.
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